Use Data, Metrics, & Disciplined Thinking to Improve Our Service

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We will use agreed-upon metrics and rigorous measurement standards to set goals, evaluate our progress, and make course adjustments. We will put into place the systems and algorithms that allow us to connect with, understand, and learn from our audience so that we can provide better content and service.  In addition we will strive to develop tools that measure the impact of our reporting in the broader community.